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Who We Are

ABOUT US

Brown & Brown Insurance Services of California, Inc. comprises a team of Bay Area insurance professionals with industry roots dating back to 1939. We offer the personalized service of a local agency, backed by Brown & Brown Inc. (NYSE: BRO), one of the largest and most influential independent insurance intermediaries in the world with a long-standing history of proven success.

Brown & Brown provides a variety of solutions and services through our licensed subsidiaries. Our four major business segments – Retail, National Programs, Services, and Wholesale Brokerage – serve general businesses, corporations, governmental institutions, professional organizations, trade associations, families, and individuals. Built on integrity, innovation, and a history of superior service, we thrive in the competitive insurance environment. Our historical success enables us to identify new opportunities, adapt our solutions and services to meet changing market demands, and support the various needs of our customers.

The success of our agency and business model is based on an unfaltering dedication to customer service. It is this philosophy that has made us who and what we are today. We are proud to maintain a tradition of integrity and superior service for every one of our customers.

OUR MISSION

To provide superior principled customer focus to deliver superior service and solutions. Our comprehensive service capabilities, extensive product offerings, and customized insurance solutions are our fundamental focus. We work to build lasting relationships and deliver innovative solutions to meet the unique needs of each customer.

OUR CULTURE

For 80+ years, we've built our company culture on integrity, innovation, superior capabilities, and discipline. We have a long-standing history of dedication to the people and communities in which we live, work, and play.

With more than a hundred caring teammates in the Bay Area alone, we are proud to support multiple non-profit groups and other organizations, including the American Cancer Society®, American Red Cross®, Big Brothers Big Sisters of America®, Habitat for Humanity®, Make-A-Wish®, Special Olympics®, St. Jude Children's Research Hospital®, Wounded Warrior Project®, and the United Way®. Servant leadership helps to build a better organization, and our team is passionate about giving back to our communities and serving those in need.

Our particular Northern California offices have been certified as a national Great Place to Work® in 2019, 2020, and 2021 based on company personnel surveys.

CLIENT BILL OF RIGHTS

ADVOCACY

At Brown & Brown we actively represent and vigorously defend our clients. We deliver efficient recommendations and solutions backed by coordinated and customized service. Our culture and daily actions are guided by a driving commitment to do what is best for our clients.

DISCLOSURE

Brown & Brown will provide clients with all vendor quotes we receive from the marketplace either in our proposals or upon request.

LISTEN

At Brown & Brown we listen before we act. Professional guidance is only issued after thoughtful client examination and thorough assessment.

FEEDBACK

We value client feedback. Clients are encouraged to contact us directly and provide feedback regarding the quality of our services.

 

TRAINING

Brown & Brown requires that all employees receive detailed and regular training focused on the Client Bill of Rights.

ADHERENCE

Adherence to the Client Bill of Rights will be enforced by a series of enhanced internal controls including regular compliance reviews and employee audits.

 

COMPENSATION

Brown & Brown is compensated by a commission, which is paid to us by the insurance vendors we work with on your behalf. In keeping with our mission to provide full disclosure, Brown & Brown is happy to provide specific commission and bonus information upon request.

OUR TEAM

Brown & Brown brings national strength with local, personalized service. With a team that is as connected nationally as it is locally, we provide the personalized service of a local agency and the exceptional, peace-of-mind protection that is expected from a top-10 brokerage firm. We have become a leading insurance partner because we craft insurance differently through our vast experience and wide-reaching network. By leveraging our experience, carrier relationships, and customer-centric focus, we deliver superior service and solutions to our customers, both big and small.

Our impeccable service starts with our leadership and our highly skilled team of consultants, who are supported by a larger local team of more than 100 insurance and risk-management professionals. Click on each image below to learn more about our team.

Leadership

Matt Sitzmann

Matt Sitzmann

VICE PRESIDENT - NORTHERN CA

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Kristan Hinckley

DIRECTOR, FINANCE & IT

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Kimberly Bell

DIRECTOR, GROUP OPERATIONS

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Cristin Garcia

DIRECTOR, P&C

Consultants

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Jim Barnes

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Braden Chase

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Denny Christner

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Mary Clark

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Dan Faustina

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Bill Lavis

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Vikki Mahoney

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Kevin Milroy

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Don Morris

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Dan Petek

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Chuck Reyna

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Camilo Sharpe

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Gary Sitzmann

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Dan Slane

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Jacci Sousa

 
 
 

Copyright © 2020, Brown & Brown Insurance Services of California, Inc. All rights reserved. CA License #0D04053

3697 Mt. Diablo Blvd., Suite 100, Lafayette, CA 94549

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