The Client Bill of Rights is a symbol of our dedication to upholding the highest standards of integrity in our industry.  Every Brown & Brown of Northern California employee understands these values and the principles they represent.

ADVOCACY

Brown & Brown actively represents and vigorously defends their clients. We deliver efficient recommendations and solutions backed by coordinated and customized service. Our culture and daily actions are guided by a driving commitment to do what is best for our clients.

DISCLOSURE

Brown & Brown will provide their clients with all vendor quotes we receive from the marketplace either in our proposals or upon request.

LISTEN

Brown & Brown will listen before it acts. Professional guidance is only issued after thoughtful client examination and thorough assessment.

FEEDBACK

Brown & Brown values client feedback. Clients are encouraged to contact us directly and provide valuable feedback regarding the quality of our services.

TRAINING

Brown & Brown requires that all employees receive detailed and regular training focused on the Client Bill of Rights.

ADHERENCE

Adherence to the Client Bill of Rights will be enforced by a series of enhanced internal controls including regular compliance reviews and employee audits. The principles found within the Client Bill of Rights are absolutely enforced.

COMPENSATION

Brown & Brown is compensated by a commission which is paid to us by the insurance vendors we work with on your behalf. In keeping with our mission to provide full disclosure, Brown & Brown is happy to provide specific commission and bonus information upon request.